![]() ![]() ![]() ![]() Use the desktop app to install your cc programs/trials Reinstall the cc desktop app using the "alternative download links" at the bottom of the page at If windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this) If windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this) Ĭheck for, and if available, update your os Then uninstall the cc desktop app, again using the correct uninstaller per. Uninstall every cc app including preferences per I re-named the file to vulkan.dll, and it seems to have fixed the issue. I looked to the file mentioned in the log that was faulting, and it seemed odd to me that it was named vulkan-1.dll. I have not been able to find any information about this specific error online, although it seems that others have experienced similar problems in the past with reference to different. However, I was able to find a log from a few days ago when this error started occuring, and it read as follows:įaulting application name: Creative Cloud.exe, version: 5., time stamp: 0圆2528393įaulting module name: vulkan-1.dll, version: 0.0.0.0, time stamp: 0圆15e3a26įaulting application start time: 0x01d850c9580d64bbįaulting application path: C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exeįaulting module path: C:\Program Files\Common Files\Adobe\Adobe Desktop Common\CEF\vulkan-1.dll I tried re-installing the desktop app again today before checking Event Viewer, and could not find any logs from opening the application. Operating System: Microsoft Windows 10 Home (64-bit) Version 4 Build 19044 manually deleting the desktop app install as described in this post (including deleting the OOBE folder in all locations), running the Adobe Cleaner tool and rebooting.booting Windows in safe mode and launching the Creative Cloud desktop app.running the Adobe Cleaner Tool and rebooting.repairing all of my Microsoft Visual C++ Redistributable installs.uninstalling the desktop app using the uninstaller tool, rebooting, then re-downloading and re-installing the Creative Cloud desktop app.following all steps in this guide - Creative Cloud desktop app closes immediately after launch.After I let it update, the desktop app crashes instantly when it launches. When I download the Creative Cloud desktop app from the website, it downloads version 5.6.5.58, which launches fine, however the app doesn't let me do anything unless I update it. I've tried re-installing it several times. After subsequent launches, the error reporter no longer opens and the app continues to crash instantly on launch. Creative Cloud has encountered a problem and needs to close". The first time it crashed, error reporter opened saying "Sorry, an error occurred. The Creative Cloud desktop app instantly crashes when I launch it. ![]()
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